Privacy Notice
This "Privacy Notice" outlines the privacy practices of BIGPUMP.AI and its affiliates (collectively referred to as "BIGPUMP", "our", "us", or "we") in relation to the Sites and the BIGPUMP Platform (collectively, "Services"). It also details the rights and choices available to individuals regarding their information.
Please read this Privacy Notice carefully to understand our policies and practices concerning your information. If you disagree with our policies and practices, please refrain from using the BIGPUMP Platform. By accessing or using the BIGPUMP Platform, you acknowledge and agree to the terms outlined in this Privacy Notice.
We may update this Privacy Notice in response to changing laws, regulations, and industry standards, or when changes are made to the BIGPUMP Platform. If we implement changes that significantly alter your privacy rights, we will take appropriate measures to inform you, reflecting the importance of the changes made. If you disagree with the modifications to this Privacy Notice, please discontinue your access and use of the BIGPUMP Platform.
Our Site and the BIGPUMP Platform are not intended for individuals under the age of 18, and we do not knowingly collect Personal Data from anyone in this age group. If a parent or guardian discovers that their child has provided us with information, they should contact us. We will delete such information from our records as soon as reasonably possible.
Personal Data Controller The term "Personal Data" refers to information that can be linked to a specific individual and can identify that individual. Personal Data does not include aggregated or anonymized information that cannot identify a specific person. References to "Personal Data" in this Privacy Notice include, but are not limited to, "Personal Data" as defined by the Data Protection Act 2018.
A Personal Data controller is an individual or entity that determines how Personal Data is collected, stored, processed, or used, including those who instruct others to handle Personal Data on their behalf.
Types of Personal Data Collected The types of Personal Data we may collect from you or through third parties will depend on our interactions with you and may include:
Financial information such as your wallet addresses;
Transaction information including wallet addresses of senders and recipients of Digital Assets, activities on the BIGPUMP Platform, your inquiries, and our responses;
Usage Data, which may include your IP address, country of origin, browser or operating system features, and how you utilize the BIGPUMP Platform;
Other personal or commercial information that we deem necessary to comply with applicable anti-money laundering laws and regulations.
We may also gather Personal Data about you from third parties and other publicly available sources.
We collect this information when you voluntarily provide it on the BIGPUMP Platform or while using the platform. We may also obtain your Personal Data from third parties or public sources as mentioned earlier.
Unless otherwise specified, all Personal Data requested is mandatory. Failure to provide this data may hinder your ability to access or utilize the BIGPUMP Platform. In cases where the platform indicates that some Personal Data is optional, users can choose not to provide it without affecting their access to the platform. Users unsure about mandatory data can contact us for clarification.
Information We Automatically Collect When you visit the BIGPUMP Platform, we may automatically gather certain information about your device, such as your web browser, IP address, IMEI, login information, browser type and version, timezone settings, browser plug-in types, operating systems, location data, and some cookies installed on your device using cookies and similar technologies. Additionally, while browsing the Site, we may collect details about the individual web pages or services you view, the websites or search terms that referred you to the Site, and how you interact with the Site.
Cookies & Similar Technologies We utilize cookies (small, often encrypted, text files stored on your computer or mobile device) and similar technologies ("Cookies") to provide specific functions on our Site and assist in data collection. This section explains how we use Cookies to gather information about your usage of our Site and how you can manage them.
How We Use Cookies We use Cookies to track your interactions with the BIGPUMP Platform, providing usage statistics. Cookies also help deliver our information (including updates) and enable account authentication based on your browsing history and previous visits to the Site.
For clarity, we do not combine or link data from Cookies with third-party data for targeted advertising or measurement purposes, nor do we share data collected about specific users or devices with data brokers.
Types of Cookies We use both session Cookies (which expire when you close your web browser) and persistent Cookies (which remain on your device until deleted). To simplify understanding, the Cookies used on our Site can be categorized as follows:
Strictly Necessary: Essential for the Site's functionality, including authentication and authorization Cookies.
Functionality: Enhance technical performance and remember your choices while browsing, including preferences and sign-in information.
Performance/Analytical: Gather data on how you navigate the Site, helping us understand usage patterns and areas for improvement.
Targeting: Deliver relevant information related to our Site to identified devices that have previously visited, with some operated by third parties with our permission.
How to Control and Delete Cookies You can manage, block, or restrict Cookies through your web browser settings. Instructions for doing so can be found in your browser's Help section. Since all Cookies are browser-specific, you must manage your preferences across different browsers and devices.
For mobile devices, refer to your instruction manual or help resources to control Cookies on your device. For more information about cookies and disabling them, visit All About Cookies.
Please note that restricting, disabling, or blocking any or all Cookies may affect the Site's functionality and your access to our services. We are not responsible for any issues resulting from your Cookie settings.
Google Analytics We may use Google Analytics to analyze your usage of our Site. Google Analytics generates statistical data about website use through cookies stored on users' computers. This data is used to create reports on Site usage. Google stores this information.
If you prefer not to have your Site visit data reported by Google Analytics, you can install the Google Analytics opt-out browser add-on. For details on installation and uninstallation, please visit the Google Analytics opt-out page.
Method and Basis of Processing Data Methods of Processing We implement appropriate security measures to prevent unauthorized access, disclosure, modification, or destruction of your data.
Personal Data processing is conducted using computers and/or IT tools, adhering to organizational procedures strictly related to the stated purposes. Data may be accessible to you and certain personnel involved in the operation of the BIGPUMP Platform or external parties (e.g., third-party service providers) appointed by us as Data Processors. You may request a list of these parties at any time.
Legal Basis of Processing We may process your Personal Data if one of the following applies:
You have given consent for specific purposes.
Provision of Personal Data is necessary for fulfilling an agreement with you or pre-contractual obligations.
Processing is necessary to comply with a legal obligation.
Processing relates to a task carried out in the public interest or in exercising official authority.
Processing is necessary for our legitimate interests or those of a third party.
How We Use Personal Data Data collected about you is utilized to:
Provide the Site and BIGPUMP Platform and customer support you request.
Process transactions and notify you about your activities on the BIGPUMP Platform.
Detect malicious or fraudulent activities.
Enable monitoring and analysis of your behavior ("Analytics").
Beta test features of the BIGPUMP Platform.
Contact you.
Display content from external platforms.
Handle productivity-related activities.
Provide social features.
Optimize traffic and performance of the BIGPUMP Platform.
Authenticate your credentials and register you as a user.
Comply with legal obligations and respond to enforcement requests.
Protect the rights and interests of BIGPUMP and its affiliates.
Monitor infrastructure.
Interact with external social networks and platforms.
Manage location-based interactions.
Engage in traffic optimization and distribution.
How We Share Personal Data We may share your Personal Data with service providers and vendors to assist in delivering the BIGPUMP Platform. We do not share your Personal Data with third parties without your consent, except as detailed in this Privacy Notice or as required by law. We may share your Personal Data within our group and with affiliates for purposes consistent with this Privacy Notice.
We may share your Personal Data with third-party companies and individuals that provide services on our behalf or assist in operating the Site. These third parties may only use your Personal Data as directed by us and are prohibited from using or disclosing your information otherwise. We may also share your Personal Data for compliance purposes.
We may sell, transfer, or otherwise share some or all of our business or assets, including your Personal Data, in connection with a business transaction such as a merger, acquisition, or in the event of bankruptcy.
Retention of Personal Data We will retain your Personal Data as long as necessary to fulfill the purposes for which it was collected, including legal, regulatory, accounting, or reporting requirements. Data retention is determined by the amount, nature, and sensitivity of the Personal Data, potential risks of harm from unauthorized access, the purposes of processing, and applicable legal requirements.
Personal Data collected for contractual purposes will be retained until the contract is fully performed. Personal Data collected for our legitimate interests will be retained as long as needed.
We may retain Personal Data longer if you consent to such processing, as long as consent is not withdrawn. Additionally, we may be required to retain Personal Data longer for legal obligations or authority orders.
Once the retention period expires, Personal Data will be deleted or de-identified where permitted by law. Therefore, rights such as access, erasure, rectification, and data portability cannot be enforced after the retention period.
However, not all Personal Data may be deleted or de-identified; refer to the section on "Blockchain transactions" below.
Privacy Technology Practices Links to Third-Party Sites The BIGPUMP Platform may contain links to other websites and services operated by third parties. These links do not imply endorsement or affiliation with any third party. Our content may appear on other web pages or applications not associated with us. We do not control third-party websites and are not responsible for their actions. Other sites may have different rules regarding the handling of your Personal Data. We encourage you to review the privacy policies of any third-party sites you use.
Data Security The security of your Personal Data is important to us. We implement various administrative, technical, and physical safeguards to protect the Personal Data we collect. Your information's safety also depends on you; please do not share your personal security information.
Unfortunately, no internet transmission is entirely secure. While we strive to protect your Personal Data, we cannot guarantee its security while transmitted to the BIGPUMP Platform. Any transmission of Personal Data is at your own risk.
Blockchain Transactions Your use of digital assets may be recorded on a public blockchain, particularly regarding trade settlements. Public blockchains are distributed ledgers designed to immutably record transactions across extensive networks. Many blockchains can be analyzed, potentially leading to the re-identification of individuals and revealing personal data, especially when combined with other data.
As blockchains are decentralized networks not controlled by us, we cannot erase, modify, or alter personal data on these networks.
Overseas Disclosure and Your Privacy Rights For relevant data protection legislation, BIGPUMP is the Personal Data controller. As a global company, Personal Data may be transferred outside your country for the identified purposes. Such transfers will comply with applicable law and be protected through international agreements recognized by data protection authorities.
Residents of the EEA and the UK have specific rights over their Personal Data, including:
The right to confirm the Personal Data we process.
The right to rectify inaccurate Personal Data.
The right to request erasure of Personal Data, subject to legal exceptions.
The right to restrict certain processing of Personal Data.
The right to receive Personal Data in a structured, commonly used format.
The right to object to the processing of Personal Data, including automated decision-making.
The right to withdraw consent previously given for processing Personal Data.
Generally, you are entitled to access your Personal Data. If you request access, we will provide it unless there are legal or administrative reasons to deny access. If we refuse access, we will provide reasons where legally required.
Complaints If you believe we have not respected your privacy or acted inconsistently with this Privacy Notice, please contact Support promptly. We will investigate your queries and privacy complaints within a reasonable timeframe, depending on their complexity. You will be notified of the outcome.
General To exercise any of the rights listed above or for questions regarding your Personal Data, please contact Support with sufficient information to identify you and a description of the right you wish to exercise. Any Personal Data collected for verification will be used solely for that purpose.
If you believe we have not complied with your legal rights or privacy laws, you may contact us or your local data protection authority.
Last updated